You’ll have the misfortune of having some bat-sh*t crazy customers.
You’ll know them when you run into them. They’re never satisfied, no matter what you do. They always want more, no matter what they get. And, they usually send you crazy emails where they tell you how awful you are for some insignificant reason like wrapping the necklace in light pink tissue paper instead of magenta.
Those customers aside, most are like you and me. They want to be appreciated and they want to get what they pay for.
They’re delighted when you go above and beyond and they love telling their friends all about you and your business.
Those are the customers you need to keep in mind when you run across any type of customer service issue. How would you treat a loyal customer who loves your products?
In today’s video, I’m going to share three different customer service experiences I had recently.
Two were pretty bad and the other was amazing. I hope they inspire you to make thoughtful decisions when dealing with your customers.
Have you ever had a poor customer service experience that made you say, “If this ever happens in my business, I’m going to do the exact opposite. I would never treat a customer that way!” Or, has a small business blown you away with awesome customer service?
Share in the comments below, but PLEASE do NOT name any names. Everybody experiences bad days and makes mistakes–and there are always two sides to every story, so let’s share without giving away identifying details. Thank you!