Refund Policy for Online Color Consultations
We want you to be fully satisfied with the custom color recommendations you receive through our online consulting service. We stand behind our work and offer the following refund policy:
Money-Back Guarantee
If for any reason you are unsatisfied with the color palette designed for your home, we offer a 100% money-back guarantee. Just contact us within 14 days of receiving your recommendations and we will promptly issue a full refund.
Revision Policy
Our goal is to provide you with a color scheme you love for your home. If any of the recommended colors selected simply won’t work for your space, let us know right away. We will happily revise and modify the palette at no additional cost until you are completely happy.
Refund Requests
To request a refund, please email us at [email protected] within 14 days of receiving your color recommendations. Let us know which aspects you were not fully satisfied with.
Once approved, refunds will be promptly issued back to the original payment method used. Refunds are generally processed within 5-7 business days.
Partial Refunds
If you are satisfied with some aspects of the color consultation but not others, partial refunds may be issued on a case-by-case basis. We aim to make the refund amount reasonably aligned with the portion of services you were unsatisfied with.
Consulting Fee
The fee charged for an online color consultation ranges from $100 to $400 depending on the size of the home and number of rooms. This upfront fee is non-refundable unless you meet the criteria for a refund under our guarantee.
We truly believe our color consulting services are the best in the industry. We stand behind our recommendations 100%. Please reach out with any questions or to request a refund. We are happy to help ensure you receive amazing paint colors personalized for your home!
Refund Policy for Ready-Made Palettes and Color Guides
We want you to be fully satisfied with the ready-made color palettes and guides you purchase from us. If for any reason you are unsatisfied, we offer the following refund policy:
100% Money-Back Guarantee
We offer a 100% money-back guarantee on all ready-made color palettes and guides. If you are unsatisfied for any reason, contact us within 14 days of your purchase and we will promptly issue a full refund.
Instant Digital Delivery
Because our ready-made color products are delivered instantly in digital format, refunds can be processed quickly. You will gain immediate access to the palettes and guides after purchase and can request a refund if unsatisfied.
Refund Time Frame
Refund requests must be made within 14 days of original purchase. Refunds are generally processed back to the original payment method within 5-7 business days. Credit card refunds may take 7-14 days to post depending on your bank.
Refund Limit
There is no limit to the number of refunds you can request, as long as each request is within the 14-day window. However, abuse of the refund policy may result in suspension of purchasing privileges.
Product Price
Our ready-made palettes and guides range from $10 to $50 depending on length and content. The upfront fee is refundable only if you meet the terms of our 100% money-back guarantee.
Exchanges
If you prefer, we can offer store credit in the amount of the purchase price to exchange for another palette or guide instead of a monetary refund. Just contact us within 14 days.
We believe in complete customer satisfaction. Please reach out if you have any issues receiving a product or need a refund for any reason. We are happy to help!